Terms of service
Hygiene Hub
Last updated: 11 October 2026
These terms govern your use of hygienehub.au and any order you place with us. By using this store or placing an order, you agree to them.
Before anything else: nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law. Where any term here is inconsistent with that law, that law wins and the term does not apply to the extent of the inconsistency.
1. Who we are
Hygiene Hub
Unit 10/11 Rockfield Way, Ravenhall VIC 3023, Australia
Email: info@hygienehub.au
Phone: +61 450 077 585
ABN: 66 675 582 279
Registered entity: Hygiene Hub Distribution Pty Ltd
2. Using this store
You may use this store to browse and buy goods for lawful purposes. You must not:
- interfere with the store's operation, security or availability;
- use automated systems to scrape, harvest or bulk-download content, or to buy stock;
- attempt to gain unauthorised access to any account, system or data;
- submit false information, or impersonate another person; or
- upload anything unlawful, defamatory, misleading or infringing.
We may suspend or refuse service to anyone who does these things.
Your account
If you create an account, you are responsible for keeping your password secure and for activity under your account. Tell us promptly at info@hygienehub.au if you think someone else has accessed it.
3. Orders and acceptance
- Listing a product is an invitation to buy, not an offer. Your order is an offer to buy.
- A contract forms when we send you an order confirmation, not when you click Add to cart or complete checkout.
- We may decline or cancel an order before dispatch — for example if the item is out of stock, if there is an obvious pricing or description error, if we cannot verify payment, or where we reasonably suspect fraud or resale in breach of these terms.
- If we cancel an order you have paid for, we refund you in full. We do not keep your money for an order we did not fulfil.
Pricing errors
We try hard to get prices right. If a price is obviously wrong — an error of a kind a reasonable person would recognise as a mistake — we are not required to supply at that price. We will contact you, offer the correct price, and refund you in full if you do not want to proceed.
4. Prices, GST and payment
- All prices are in Australian dollars (AUD) and include GST where GST applies.
- Prices may change at any time, but a change never affects an order we have already confirmed.
- Shipping is calculated at checkout and shown before you pay. Free standard shipping applies to orders of $149 or more, unless we say otherwise on the product page or at checkout.
- A valid tax invoice is issued with your order.
We accept the payment methods shown at checkout. Where you pay with a buy-now-pay-later provider, that provider's own terms govern the credit arrangement between you and them.
5. Subscriptions ("Set & Forget")
If you start a subscription:
- What you are agreeing to: a recurring order at the frequency you choose, charged automatically to your payment method, until you cancel.
- The price and frequency are stated on the product page before you pay, including any discount that applies only to your first order and the ongoing price after that. We will not hide a step-up in a linked page or a footnote.
- You can see your next charge date in your account at any time, so a charge is never a surprise.
- You can skip, delay, change or cancel at any time, from your account or by contacting us. No fees. No minimum term. No lock-in.
- Cancelling stops future deliveries. For an order already placed, see the Refund & Returns Policy.
- If your payment fails we will retry and let you know. If it keeps failing we may pause the subscription.
- We may change subscription pricing with at least 14 days' notice by email, and you can cancel before it takes effect.
6. Delivery
- We dispatch from our Melbourne warehouse.
- Delivery timeframes shown on the store are estimates provided by our carriers, not guarantees. We cannot control the carrier's network, weather or public holidays.
- Risk in the goods passes to you on delivery.
- If your parcel is lost in transit or arrives damaged, we resend it free of charge — see the Refund & Returns Policy.
- Please give us an address where the parcel can be received. If an order is returned to us as undeliverable because of an incorrect address, we will contact you to arrange redelivery.
7. Product information, and what we do and do not claim
- Our gloves are single-use disposable nitrile gloves. They are not certified personal protective equipment for every hazard.
- Check the product page for the specific certifications and test standards that apply to that product. Do not assume a claim made about one product applies to another.
- Colours on screen vary by display. Minor variation between batches is normal.
- Where we state a chemical resistance, a thickness, or a test standard, it applies to the specific product and conditions stated — not to every use.
You are responsible for choosing the right glove for your task. If your work involves a specific hazard, chemical, or regulatory standard, satisfy yourself that the product is suitable, and follow your own workplace health and safety obligations. Ask us at info@hygienehub.au if you are unsure — we would rather answer a question than have you buy the wrong thing.
8. Trade and wholesale accounts
Trade pricing, stockist arrangements and wholesale orders may be subject to a separate agreement. Where there is any inconsistency between that agreement and these terms, that agreement prevails for those orders.
9. Reviews, competitions and content you submit
- If you submit a review, photo or other content, you grant us a non-exclusive, royalty-free licence to use it to promote our products, including on the store and on social media.
- You confirm the content is yours to give, is honest, and reflects your genuine experience.
- We do not edit reviews to change their meaning and we do not delete reviews for being negative. We may remove content that is unlawful, abusive, off-topic, or that identifies someone without their consent.
- We do not pay for reviews, and we do not post fake ones.
- Competitions and giveaways are subject to the terms published with each promotion.
10. Intellectual property
The store's content — including text, graphics, photography, video, logos and the "Grip-X" and "Hygiene Hub" names — is owned by us or our licensors and protected by Australian and international law.
You may view and print content for your own use. You may not reproduce, republish, or use it commercially without our written permission.
11. Third-party links
Our store may link to third-party sites and services. We do not control them and are not responsible for their content, products or privacy practices. Their terms apply when you use them.
12. Liability
This section is subject to section 13 and to the Australian Consumer Law. It does not apply to any liability that cannot lawfully be excluded.
- We supply the store "as is". We do not warrant that it will be uninterrupted or error-free.
- To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or business opportunity, however caused.
- Where our liability can lawfully be limited, our total liability for any claim is limited, at our option, to replacing the goods, supplying equivalent goods, or refunding the price you paid for them.
What this does not limit
Nothing above limits our liability for:
- any consumer guarantee under the Australian Consumer Law;
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- anything else that cannot be excluded or limited by law.
13. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
See our Refund & Returns Policy for how to make a claim and who pays return postage.
14. Privacy
How we handle your personal information is set out in our Privacy Policy, which forms part of these terms.
15. Changes to these terms
We may update these terms. The version published on the store when you place an order is the version that applies to that order. The "last updated" date at the top always reflects the current version.
16. Governing law and jurisdiction
These terms are governed by the laws of the State of Victoria, Australia.
You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia, and of the courts that may hear appeals from them.
Jurisdiction is non-exclusive on purpose: it does not stop you from bringing a claim in the courts of your own state or territory, or from using a consumer tribunal or a dispute-resolution scheme available to you where you live. Nothing here requires you to travel to Victoria to enforce your consumer rights.
17. General
- Severability — if any term is found unenforceable, the rest stay in force.
- No waiver — if we do not enforce a term, we do not give up the right to enforce it later.
- Entire agreement — these terms, the Refund & Returns Policy, the Privacy Policy and the Shipping Policy are the whole agreement between us about the store.
- Force majeure — we are not liable for failure to perform caused by events outside our reasonable control, but this never limits your right to a refund for goods we did not deliver.
18. Contact us
Hygiene Hub
Unit 10/11 Rockfield Way, Ravenhall VIC 3023, Australia
Email: info@hygienehub.au
Phone: +61 450 077 585
Web: hygienehub.au