30 Day Money Back Guarantee

This document outlines the 30-day money back guarantee policy of [Registered entity name / ABN — to be confirmed], trading as Hygiene Hub (“Hygiene Hub” or “we”, “us” or “our”).

1. Participation

  1. To be eligible to claim a refund under Hygiene Hub’s 30-day money back guarantee (the Guarantee), individuals must have purchased an eligible Hygiene Hub product (as detailed in clause 1.3) directly from Hygiene Hub’s online store: www.hygienehub.au.
  2. The Guarantee is valid for 30 days from the date of purchase, as specified on the purchase receipt.
  3. The Guarantee is only open to individuals 18 years and above who make a first-time purchase of: (a) one (1) single box of Grip-X gloves; or (b) one (1) single starter box of gloves (each an Eligible Product). For clarity, the Guarantee does not otherwise cover: (c) bundles; (d) value / multi-box packs (e.g. 6 or 10 box packs); or (e) recurring/subscription orders.
  4. Returns and/or refunds of products not covered by this Guarantee will be covered by Hygiene Hub’s Refund Policy.

2. Claim Process

  1. To make a claim under the Guarantee, you must email info@hygienehub.au within 30 days of the date of purchase, providing your full name and contact number, together with the order number and the email address used to place the order.
  2. Claims that are incomplete, illegible, or that do not contain all of the required information will be considered invalid and will not be processed.
  3. You must retain your proof of purchase (such as your order confirmation or receipt) and provide it to Hygiene Hub on request. Failure to provide valid proof of purchase may result in your claim being rejected.
  4. Hygiene Hub may take such steps as are reasonably necessary to verify the validity of a claim and the identity of the claimant. Hygiene Hub reserves the right to disqualify any claim where it reasonably suspects a breach of these terms, tampering, fraud, or other misconduct.

3. Refund Process

  1. Where a claim is accepted, Hygiene Hub will issue the refund as soon as practicable. Please allow approximately 2–3 weeks for the refund to be processed.
  2. Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.
  3. Hygiene Hub is not responsible for any refund that is delayed or rejected by your bank or payment provider.
  4. The Guarantee and any refund payable under it are not transferable and cannot be exchanged for any other product, credit, or benefit except as expressly set out in this policy.

4. Changes

  1. Hygiene Hub reserves the right to disqualify any claimant, and to modify, suspend, or terminate the Guarantee, where the Guarantee is not capable of being conducted as reasonably anticipated due to any cause beyond Hygiene Hub’s reasonable control, including where the Guarantee is interfered with, tampered with, or subject to fraud or technical failure.

5. Liability

  1. Nothing in this policy excludes, restricts, or modifies any guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or any other applicable law (Non-Excludable Guarantees).
  2. Subject to the Non-Excludable Guarantees, Hygiene Hub is not liable for any indirect, consequential, or special loss or damage, or for any loss of profits, arising out of or in connection with the Guarantee.
  3. Subject to the Non-Excludable Guarantees, Hygiene Hub is not responsible for any technical malfunction, error, or failure of any network, system, server, or provider that may affect a claim.
  4. Any costs incurred by you in making a claim under the Guarantee are your responsibility. To the extent permitted by law, Hygiene Hub’s liability will be reduced proportionately to the extent that any loss or damage is caused or contributed to by the acts or omissions of the claimant or any other party.

6. Privacy

  1. Hygiene Hub collects, uses and handles personal information in accordance with its Privacy Policy.

7. Variation

  1. Hygiene Hub may vary this policy at any time by publishing the varied policy on its website. Claims submitted after the varied policy is published are subject to the varied policy.