Refund Policy

About Us

Hygiene Hub is an Australian supplier of nitrile gloves and personal protective equipment (PPE), including our flagship Grip-X range. Our online store is hygienehub.au and we dispatch Australia-wide from our Melbourne warehouse. If you have any questions about your order or this policy, you can reach us at info@hygienehub.au or on +61 450 077 585, Monday to Friday during standard AEST business hours.

Our full Refund & Returns Policy sets out your rights in detail. If anything on this page differs from that policy, that policy applies.

Making a Purchase

Making a purchase is straightforward. Browse our store, add the products you would like to buy to your cart, and proceed to the checkout when you are ready. You will be asked for your delivery and payment details to complete your order.

After you place an order you will receive an order confirmation email. A contract of sale forms when we send you that order confirmation, as set out in our Terms of Service.

Prices

All prices are listed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without prior notice; however, changes will not affect orders that we have already accepted.

Product Images & Descriptions

We take care to describe and display our products as accurately as possible. However, product images and descriptions are for illustration and guidance only, and the goods you receive may differ slightly in appearance, packaging, or specification. All products supplied will be fit for their intended purpose.

Shipping & Handling

Orders are dispatched from our Melbourne warehouse, typically within 1–2 business days of your order, and we ship Australia-wide. Please ensure your delivery address is complete and correct at checkout. If an order is returned to us or needs to be re-sent because an incorrect or incomplete address was provided, a re-shipping charge may apply.

Delivery Schedule

We aim to dispatch all in-stock orders within 1–2 business days. Once dispatched, delivery times will vary depending on your location within Australia and the carrier’s service. We will do our best to keep you informed if there is any expected delay in dispatching your order.

GST

Goods and Services Tax (GST) of 10% is included in the price of all applicable products. Your tax invoice will reflect the GST component of your purchase.

Payment Security

Payments are processed securely through Shopify Payments and PayPal. Card payments are handled in a PCI-DSS compliant environment, and we never see or store your full card details on our systems. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Shop Pay.

Our Guarantee

Eligible first-time orders are covered by our 30 Day Money Back Guarantee. Where a claim is accepted, we will provide a full refund in accordance with the terms of that guarantee, and if we ask you to send the product back we cover the return postage.

Statutory Rights / Australian Consumer Law

Nothing in this Refund Policy affects your rights under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or other applicable Australian state and territory consumer laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returns Process

If you would like to return an item, please email us first at info@hygienehub.au to request a returns authorisation.

• Wrong size or product you ordered: for hygiene reasons, returned goods must be in their original, unopened and re-sellable condition, and you are responsible for the cost of return shipping.
• 30 Day Money Back Guarantee claims: Hygiene Hub covers the return postage.
• Faulty, damaged or incorrect items: Hygiene Hub covers the return postage.

Faulty Goods

If any goods you receive are faulty or defective, please contact us as soon as possible. Subject to your rights under the Australian Consumer Law, we will provide a full refund or a replacement for goods that are confirmed to be faulty.

Limit of Liability

Subject to your rights under the Australian Consumer Law, and except as expressly set out in these conditions, Hygiene Hub will not be liable for any loss or damage beyond the value of the refund or replacement provided in accordance with this policy.

Reaching Us

If you need to contact us for any reason, you can reach us at info@hygienehub.au or +61 450 077 585. We are based in Melbourne, Australia.

This does not affect your statutory rights under the Australian Consumer Law.

Errors and omissions excepted.