Shipping policy
Shipping Policy
Thank you for shopping with Hygiene Hub! We aim to provide you with a seamless shopping experience, including efficient shipping services. Please review our shipping policy outlined below:
1. Shipping Methods: We offer several shipping options to accommodate your needs:
- Standard Shipping: 2-6 business days
- Express Shipping: 1-3 business days
2. Processing Time: Orders are typically processed within 3 business days of receiving payment. Orders placed on weekends or public holidays will be processed on the following business day.
3. Shipping Rates: Shipping rates vary depending on the selected shipping method, order weight, and destination. The exact shipping cost will be calculated and displayed during the checkout process.
4. Delivery Time: Delivery times may vary based on the shipping method selected and the destination address. While we strive to deliver your order promptly, please note that unforeseen circumstances such as weather conditions or postal delays may affect delivery times.
5. Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our website or directly through the courier's website.
6. International Shipping: At this time, we only offer shipping within Australia. We do not ship internationally.
7. Shipping Restrictions: Some items may be subject to shipping restrictions due to size, weight, or legal regulations. We will notify you if any restrictions apply to your order.
8. Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.
9. Shipping Partners: We work with reputable shipping carriers to ensure reliable and timely delivery of your orders.
10. Order Tracking: If you have any questions or concerns regarding the status of your order or tracking information, please contact our customer support team at info@hygienehub.au.
11. Returns Due to Shipping Issues: If your order arrives damaged or is lost in transit, please contact us immediately to initiate a resolution. We will work with you to resolve any shipping-related issues promptly.
12. Changes to Shipping Policy: We reserve the right to update or modify our shipping policy at any time. Any changes will be effective immediately upon posting on our website.
By placing an order with Hygiene Hub Distribution PTY LTD, you agree to abide by the terms and conditions outlined in this shipping policy.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us.
Thank you for choosing Hygiene Hub!